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Charging policy
Please note our charging policy, which is as follows:
- We count the number of days that our guests stay with us, not the number of nights. All of our activities (feeding, cleaning and exercising, happens during the day…).
- We charge for the day our guests arrive, irrespective of their time of arrival.
- We charge for each day thereafter, until the day our guests leave.
- If they leave before 11am, then we do not charge for that day.
If they leave after 11am, then we charge for that day.
- Our minimum charge is for 2 days.
- Except for peak periods, it is not essential for payment to be made in advance. However, we welcome this and many customers prefer to have at least one bill already taken care of when returning from holiday!
- A longer-term stay does require an initial and then successive payments during the stay.
- Guests staying for longer than 21 days are eligible for a discount.
- For those guests lucky enough to come away on holiday at the resort with us more frequently, we have a system of frequent stayer points.
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